Features
Everything you need.
Nothing you don't.
Email threading, team collaboration, smart automation, and real-time reporting. Set up in minutes, not months.
Core Features
Support tools your team will love
Shared inbox, internal notes, and smart routing. Your team stays organized even when ticket volume spikes.
Unified inbox
Every email, chat, and form submission in one queue. Filter by status, assignee, or priority.
Team collaboration
Leave internal notes, see who else is viewing, and hand off tickets without losing context.
Smart automation
Billing questions go to finance. Bug reports go to engineering. You set the rules once.
More Features
Built for growing teams
Custom domains, role-based permissions, and compliance-ready audit logs.
Custom Domains
Customers email support@yourcompany.com. You manage everything in Relay Pilot. They never see the difference.
Real-time Updates
New tickets and replies appear instantly. No browser refresh, no polling delays, no missed messages.
Reports & Analytics
Average response time, resolution rate, tickets per agent. See who needs help before the queue overflows.
Role-Based Access
Viewers can read. Agents can respond. Admins can configure. Everyone sees only what they should.
Audit Logging
Who changed what, and when. Required for compliance audits and helpful when something goes wrong.
Email Threading
Replies stay attached to the original conversation. Your team sees the full history in one scroll.