Customer supportthat scales with you
One inbox for all your support channels. Route tickets automatically, respond faster with AI, and keep your growing team in sync.
How it works
Support made simple
Set up in minutes, not weeks. No consultants required.
All your support channels in one organized place. Email, chat, and more—managed from a single dashboard.
#standups
Business
Workspace
Microsoft
Assign tickets, leave internal notes, and work together seamlessly with collision detection built in.
Route, tag, and assign tickets automatically based on rules you define. Save hours every week.
Features
Support tools your team will love
AI-powered responses, customer portals, and native integrations. No bloat, no legacy baggage.
AI-Powered Responses
Click a button, get a draft reply. AI pulls from your knowledge base and past conversations to write responses that sound like your team.
I can't log in to my account. I've tried resetting my password but nothing works!
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Customer Portal
Customers check their own ticket status, browse help articles, and find answers at 3am without waiting for your team to wake up.
Connect Your Stack
Get Slack alerts for urgent tickets. Create Jira issues without leaving Relay Pilot. Pull Shopify order data into conversations automatically.
Custom Domains
Customers email support@yourcompany.com. You manage everything in Relay Pilot. They never know the difference.
Real-time Updates
New tickets appear instantly. Customer replies pop up as they arrive. No refreshing, no delays, no missed conversations.
Reports & Analytics
See average response times, resolution rates, and who needs help managing their queue. Spot bottlenecks before customers complain.
We built Relay Pilot for
SaaS companies
Benefits
Support that scales with you
From first ticket to your millionth, Relay Pilot grows with you. No platform migration required.
Live in 10 minutes
Forward your support email to Relay Pilot and start managing tickets immediately. No complex setup.
Respond 3x faster
AI drafts replies using your knowledge base. Review, edit, send. Your team handles more tickets in less time.
Never miss a ticket
Smart routing sends billing issues to finance, bugs to engineering, sales inquiries to your team lead.
AI that sounds like you
Draft replies match your tone and brand. Customers get helpful, consistent answers every time.
Bank-level security
256-bit encryption, row-level data isolation, and audit logs. SOC 2 Type II compliant.
Zero-code automation
Set rules once: auto-tag by subject, notify Slack on urgent tickets, create Jira issues on escalation.
Built for scale
The inbox powering customer conversations everywhere
Built on modern infrastructure that handles traffic spikes without breaking a sweat. Your support never goes down, even when your product goes viral.
Average first response time with AI-assisted replies
Uptime — because your customers never stop reaching out
Pricing
Simple, transparent pricing
Starter
For teams of 1-3 getting started
$Pro
PopularFor teams scaling fast
$Enterprise
For security-first organizations
$FOR SECURITY FIRST TEAMS
Your customers trust you. We protect that trust.
Enterprise-grade encryption, row-level security, and full compliance with GDPR, CCPA, and ISO standards. Your data never leaves your control.
Start your free trial
FAQs
Frequently Asked Questions
Still have questions? Email us at hello@relaypilot.io and we'll get back to you within a few hours.